Professional speaker, trainer
and award-winning author
Jeannie has a unique way of stimulating the thoughts and actions of people as they view themselves through the eyes of each customer. She brings to every program a rare combination of knowledge, energy, humor and practicality. Program participants around the country recognize her genuine passion for encouraging people to make beneficial behavioral changes—and showing them how to do it. They leave her programs feeling empowered and eager to apply new skills to the day-to-day operation of their business.
An author of published articles about improving telephone communication, she has written a book on the subject entitled, Beyond “Hello”—A Practical Guide For Excellent Telephone Communication and Quality Customer Service. Jeannie is a contributing author in Real World Customer Service Strategies That Work, and created a 4-CD audio series featuring her most requested Telephone Imagery keynote presentations and basic etiquette program.
Lorman Education Services recognizes Jeannie as a Platinum Distinguished Faculty member. She is a 19-year professional member of the National Speakers Association and an active member of the Colorado Independent Publishers Association (CIPA). Jeannie serves on the Pickens Technical College/Aurora Public Schools Executive Advisory Board and is past chairperson of the Business Advisory Council. She is past president for the International Customer Service Association Colorado Chapter, and serves on the Boards of Directors for Grand Design, Inc. and Open Door Youth Gang Alternatives. Jeannie is a long-standing member of the Aurora Gateway Rotary Club.
The diversity of her
clients demonstrates the value of telephone communication training
for corporations and associations throughout the U.S. Her client
I want to help you!
I can help you!
I will help you!
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Phone 303-337-1991 · Toll-free 1-800-784-5525 · Fax 303-337-1966.
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