Professional speaker, trainer
and award-winning author
Davis is president of Now Hear This, Inc., a
Colorado-based communications training company specializing in
telephone customer service workshops, seminars and keynote presentations.
A speaker, trainer, and award-winning author, she is a respected
authority on telephone communication for great customer service.
Jeannie is a 25-year public relations and communications specialist
and worked for 12 years in the telecommunications industry where
she held various management positions and conducted training programs
throughout a14-state region. She established Now Hear This, Inc.
Jeannie has a unique way of stimulating
the thoughts and actions of people as they view themselves through
the eyes of each customer. She brings to every program a rare
combination of knowledge, energy, humor and practicality. Program
participants around the country recognize her genuine passion
for encouraging people to make beneficial behavioral changes—and showing them how to do it. They leave her programs feeling empowered and eager to apply new skills to the day-to-day operation of their business.
An author of published articles
about improving telephone communication, she has written a book
on the subject entitled, Beyond “Hello”—A
Practical Guide For Excellent Telephone Communication and Quality Customer
Service. Jeannie is a contributing author in Real World Customer Service
Strategies That Work, and created a 4-CD audio series featuring her most
requested Telephone Imagery keynote presentations and basic etiquette program.
Lorman Education Services recognizes
Jeannie as a Platinum Distinguished Faculty member. She is a
19-year professional member of the National Speakers Association
and an active member of the Colorado Independent Publishers Association
(CIPA). Jeannie serves on the Pickens Technical College/Aurora
Public Schools Executive Advisory Board and is past chairperson of
the Business Advisory Council. She is past president for the
International Customer Service Association Colorado Chapter,
and serves on the Boards of Directors for Grand Design, Inc.
and Open Door Youth Gang Alternatives. Jeannie is a long-standing
member of the Aurora Gateway Rotary Club.
The diversity of her
clients demonstrates the value of telephone communication training
for corporations and associations throughout the U.S. Her client
- Water Pik
- Denver Botanic Gardens
- Hunter Douglas Window Fashions,
- Westwood College Online
- ALSTOM Power, Inc.
- Regional Transportation District (RTD)
- U.S. Olympic Committee
- Federal Reserve Bank
- U.S. Department of Agriculture
- Principal Financial Group
- Wells Fargo
- Raytheon Systems Company
Mountain States Employers Council
Social Services Technical
and Business Staff
- National Association of Realtors
- American Waterworks
- Athletic Dealers of America
- Promotional Products Association
- International Indiana’s
Midwest Builders Convention
- Ticket Summit
- International Customer Service Association
Association of Homebuilders
- Certified Financial Planner
Board of Standards
- Associated Landscape Contractors
- Int’l Association of Workforce Professionals