Books and Audio CD's
Our audio CD's feature Jeannie's most requested keynote
presentations and basic etiquette program.
Our audio CD's feature Jeannie's most requested keynote
presentations and basic etiquette program.
Telephone
Imagery (Audio CD)
Attitude:
Now You Hear It — Now You Don't
Everyone in an organization is a salesperson and the impression, positive
or negative, each person makes is an advertisement for the company. It's
easy to forget how productivity and customer relationships suffer because
of a negative attitude. Everyone experiences bad days—times when
you're not at your best. This motivational program reinforces the benefits
of demonstrating positive attitudes and behaviors necessary for building
long-term customer loyalty.
| Track | |
| Intro | 1 |
| Put a Smile In Your
Voice Before; Not After Greetings |
2 |
| Look Good To Yourself Knowledgeable Confident Competent |
3 |
| Develop a "Can Do" Attitude Positive Self-Talk Positive Words and Phrases Speak In Mutuality |
4 4 5 & 6 7 |
| Close | 8 |
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Phone Tip:
Your customers won't remember everything
you say; yet, they
seldom forget how
you say it.
Your customers won't remember everything
you say; yet, they
seldom forget how
you say it.
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