Beyond "Hello:" A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Beyond "Hello"   won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover Bookstore's Top 10 Best Selling Business Books List several times.

The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.

Now Hear This, Inc.
4th Printing, 2006
ISBN No. 0-944918-04-2
$24.95 plus shipping and handling

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Here's what readers have to say about Beyond "Hello."
	"Informative, productive and beneficial information guaranteed to positively impact the success of any business, person or organization."
	-Theodore Akrie
	"A practical, timely, wake-up call to effectively utilize telephone communication for business success."
	-John Kepler
	"Educates, enlightens and contributes greatly to enhancing customer relations."
	-Gwen Crawford
	"Challenges conventional thinking about telephone skills."
	-Tom Dearth
	"Easy-to-read examples are real-life and functional. Anyone can read this book and benefit from it."
	-Suzanne Vaughan