Now Hear This, Inc - solving your business telephone communication problems.

	Now Hear This, Inc.

	Email Etiquette Helpful Hints and Guidelines Email has become a major communications tool for most of us. The following "Netiquette" guidelines are intended to promote your effective use of email on the job and beyond. Do Set up folders to organize mail (i.e. urgent, aging, and all cc messages that don't require any action). Maintain separate business and personal email accounts. Remember that all laws governing copyright, defamation, discrimination and other forms of written communication also apply to email. Write email messages as you would any other document for your signature. Keep paragraphs and messages short and to the point. Put important information first. Make sure your "subject line" makes sense. Be suspicious of email attachments. Use a signature footer including your name, title, address, department, and phone/fax number. Use salutations and spell names correctly. Spell check your email, making certain to review messages before sending. Use your real name when specifying your return address. Repeat a small part of original email as a friendly reminder. Remember your real-world manners. Be polite and courteous at all times. Don't "Flame." Be professional and careful what you say about others. Forward business or personal email to mailing lists without the original author's permission. Overuse acronyms, punctuation or emoticons. Use email for emotional communications. Some messages should only be delivered via formal written letter, telephone, or in person. Send "spam". Never send a message to someone you don't know, unless they ask you to or you have a legitimate reason for doing so. Email large files as attachments (100K-150K) without permission. Send anything confidential. Email is about as private as sending a postcard. Use ALL CAPS. On the net it's considered SHOUTING and RUDE. Put a long list of addresses in the TO: or CC: field. Instead use the blind carbon copy (BCC:) field. Send an angry message. Think before you act and learn how to use the postpone command. Leave your email account open while away from your computer. Forget to check your email regularly. Jeannie Davis is president of Now Hear This, Inc., a Colorado-based communications training company specializing in professional telephone skills workshops, seminars and keynote presentations. An expert in the field of telephone communication, she is the award-winning author of Beyond "Hello:" A Practical Guide for Excellent Telephone Communication and Quality Customer Service. Davis has worked with many Fortune 500 companies and trained thousands of people to maximize the profit- and image-building power of their #1 business communication tool. For additional information and a free "video brochure" about on-site training programs, reach Jeannie at 1-800-784-5525 or visit online at www.phoneskills.com.
	Email Jeannie Training Programs - Keynotes - Meeting Planners - See Jeannoe Now! - Meet Jeannie - Books and Audio CD's - Free Articles - Home Page Privacy Statement Now Hear This, Inc. ˇ P.O. Box 470638 ˇ Aurora, CO 80047-0638 Phone 303-337-1991 ˇ Toll-free 1-800-784-5525 ˇ Fax 303-337-1966. Copyright Š1999-2008 Now Hear This, Inc.