Telephone Imagery (Audio CD)
Telephone Etiquette: Back to Basics

Customers will form a judgment about your company based on contact with a single individual. If you don't demonstrate good telephone etiquette, you leave a negative impression that can be difficult to overcome. This program delves into the fundamental skills necessary to improve telephone etiquette basics and make the most of every call using tips, tricks and techniques applicable for everyone who experiences telephone customer interaction.