Now Hear This, Inc.
Now Hear This, Inc.

 
button bar
PhoneSkills Home Page Free Articles Testimonials Phoneskills Programs Keynote Addresses For Meeting Planners Books and CDs About Now Hear this an Jeannie Davis Meet Jeannie
 
Books and Audio CD's
Email Jeannie to learn more about volume discounts?



I just listened to your Telephone Imagery seminar on cd and loved it! You have a wonderful way of explaining things that I personally have said many, many Ö.MANY times! Jeannie I want to thank you for your insight. Sometimes I get down because itís so tedious to continuously remind my team of tone, smiling when on the phone, making the customer feel good. Anyway, I appreciated the information and wanted to thank you for your gift.
Jodi OíMara
Office Coordinator, Done Plumbing & Heating

PACKAGE SPECIALS:

phoneskills cd setBuy both books and all 3 audio CD's and save! All for $99
Includes:
Beyond “Hello” A Practical Guide For Excellent Telephone Communication and Quality Customer Service – regularly $24.95
Real World Customer Service Strategies That Work – regularly $19.95
Telephone Etiquette: Back To Basics (2 audio CD’s)  – regularly $35
Attitude: Now You Hear It—Now You Don’t (single audio CD) – regularly $20
Positive Self-Portrait: How Do Your Customers See You? (single audio CD) – regularly $20


Order Now  





book setBuy both books and save! – $40
Includes:
 • Beyond “Hello” A Practical Guide For Excellent Telephone Communication and Quality Customer Service – regularly $24.95
 • Real World Customer Service Strategies That Work – regularly $19.95

Order Now  




phoneskills cd setBuy the 4-disc audio CD set and save! – $70
Includes:
 • Telephone Etiquette: Back To Basics (2 audio CD’s)  – regularly $35
 • Attitude: Now You Hear It—Now You Don’t (single audio CD) – regularly $20
 • Positive Self-Portrait: How Do Your Customers See You? (single audio CD) – regularly $20

Order Now  






customer service book cover Real World Customer Service Strategies That Work A power-packed collection of insights and strategies from Jeannie Davis and 11 other customer service professionals who make a difference in America each and every day!

Read more about it!

Insight Publishing
$19.95 plus shipping and handling.
Order now using our secure shopping cart.

Order Now  



beyond hello book coverBeyond "Hello"
A Practical Guide For Excellent Telephone Communication and Quality Customer Service

This comprehensive and well written tutorial will help you improve every telephone interaction you have with your valued customers.

Read more about it!

Now Hear This, Inc.
$24.95 plus shipping and handling
Order now using our secure shopping cart.

Order Now   International order? Click here


cd imageTelephone Imagery (Audio CD)
telephone imagery cover Positive Self-Portrait: How Do Your Customers See You?

This thought provoking program uses the word PICTURE to convey characteristics enabling us to paint a positive self-portrait during every customer interaction.

Read more about it!

Single CD
$20 plus shipping and handling
Order now using our secure shopping cart.

Order Now  



cd imageTelephone Imagery (Audio CD)
telephone imagery cd coverAttitude: Now You Hear It — Now You Don't

This motivational program reinforces the benefits of demonstrating positive attitudes and behaviors necessary for building long-term customer loyalty.

Read more about it!

Single CD
$20 plus shipping and handling
Order now using our secure shopping cart.

Order Now  


cd imageTelephone Imagery (Audio CD)
back to basic coverTelephone Etiquette: Back to Basics

This program delves into the fundamental skills necessary to improve telephone etiquette basics using tips, tricks and techniques applicable for everyone who experiences telephone customer interaction.

Read more about it!

Double CD set
$35 plus shipping and handling
Order now using our secure shopping cart.

Order Now  

Phone Tip:
Customer service
excellence is measured
through the customer's
perception — not yours!




Email Jeannie

Training Programs - Keynotes - Meeting Planners - See Jeannie Now! - Meet Jeannie - Books and Audio CD's - Free Articles - Home Page
Privacy Statement



Now Hear This, Inc. ∑ P.O. Box 470638 ∑ Aurora, CO 80047-0638
Phone 303-337-1991 ∑ Toll-free 1-800-784-5525 ∑ Fax 303-337-1966.
Copyright ©1999-2014† Now Hear This, Inc.