Building Your Communication Toolbox
Customer Service Training Programs That Boost Your Bottom Line
Our Telephone Imagery training programs take you to that higher standard. Participantsand that should be everyone in your organizationwill learn effective communication skills that can be used immediately. Each person takes away new skills and a stronger awareness of how telephone communication can enhance your company image... and boost your profits.
Specific Program Benefits
Program participants will be able to:
Go the extra mile for customers.
Identify various communication styles.
Implement 14 powerful keys to active listening.
Improve the productivity of each conversation.
Identify eight common barriers to effective listening.
Handle incoming and outgoing calls more efficiently.
Experience the role of attitude and powerful thoughts.
Learn techniques that create a positive, memorable image.
Recognize when and why attitude impacts customer service.
Strengthen your company's total customer service and marketing effort.
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Now Hear This, Inc. · P.O. Box 470638 · Aurora, CO 80047-0638
Phone 303-337-1991 · Toll-free 1-800-784-5525 · Fax 303-337-1966.
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