Basic Program Menu
Building Your Company's Image
Attitude: Now You Hear It; Now You Don't
Attitude: Now You Hear It; Now You Don't
 Smile! Look Good to Yourself! Develop a "can do" attitude! |
Skills for Professional Customer Interaction
Telephone Etiquette: Back To Basics | |||||||||
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Painting A Positive Self Portrait
The Customer's Mental PICTURE of You
The Customer's Mental PICTURE of You
| Posture Inflection Courtesy Tone/volume Understandability Rate of speech Extra mile |
Making the Right Connection
Communication Styles: Speaking Your Customer's Language
Communication Styles: Speaking Your Customer's Language
| Auditory preferences Visual preferences Kinesthetic preferences |
Now Hear This! Effective Listening Skills
| Keys to Active Listening Barriers to Listening Testing Your Listening Skills |
These menus can be customized to meet your specific business need.
Phone Tip:
Call yourself up!
How does your voice
mail message sound?
Call yourself up!
How does your voice
mail message sound?
Email Jeannie
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Now Hear This, Inc. · P.O. Box 470638 · Aurora, CO 80047-0638
Phone 303-337-1991 · Toll-free 1-800-784-5525 · Fax 303-337-1966.
Copyright ©1999-2008 Now Hear This, Inc.