Telephone Imagery (Audio CD)
Postivie Self-Portrait: How Do Your Customers See You?

Most of us draw mental pictures of our customers or prospects on the telephone, often establishing long-term working relationships without having met them. Indeed, we're quick to visualize the person on the other end of the phone line without realizing that same person is drawing a mental picture of us, too. This thought provoking program uses the word PICTURE to convey characteristics enabling us to paint a positive self-portrait during every customer interaction.

	Track
Intro	1
Posture	2
Inflection	3
Courtesy	4
Tone	5
Understandability	6
Rate	7
Extra Mile	8
Close	9